Subscription Churn Early Warning with Stripe MCP and Claude
Payments & Revenue Operations
Quick Answer
Pull Stripe subscription events weekly, send behavioral signals to Claude for churn risk scoring, and deliver an at-risk customer list with intervention recommendations to your customer success team every Monday.
The Problem This Solves
Customer success teams discover churn risk too late - often only when a cancellation request arrives. This workflow surfaces at-risk signals weekly so the team can intervene proactively before the customer decides to cancel.
About This Workflow
Churn is easier to prevent than to reverse. This workflow analyzes Stripe subscription data weekly for behavioral signals that predict cancellation: declining usage of paid features, multiple failed payments, plan downgrades, support ticket spikes, or customers nearing contract renewal dates. Claude synthesizes these signals into an at-risk customer list with recommended interventions for your customer success team to act on before the customer cancels.
Tools Required
Step-by-Step Blueprint
Schedule weekly Monday trigger
ZapierCreate a Zapier Schedule trigger set to run every Monday at 8am. The churn warning report is delivered before the customer success team starts their week.
Pull subscription signals from Stripe MCP
Stripe MCPAdd a Webhooks action to call Stripe MCP and retrieve: subscriptions with payment failures in the past 30 days, recent plan downgrades, subscriptions renewing in the next 30 days, and any cancellation requests pending.
Analyze churn signals with Claude
ClaudeAdd a Webhooks action to call the Claude API. Send the subscription signals and instruct Claude to score each customer by churn risk level - high, medium, or low - based on the combination of signals present, and recommend a specific intervention action for each high-risk customer.
Post churn warning to Slack
SlackAdd a Slack action to post the churn warning report to your customer success channel. List high-risk customers with their signals and recommended actions. Tag the assigned CSM for each account.
Cost Estimate
Zapier Professional $19.99/month. Stripe MCP free with Stripe account. Claude API costs minimal for weekly churn analysis. Slack free tier sufficient.