Fargo
Wells Fargo
Your virtual assistant from Wells Fargo
Quick Answer
Fargo is Wells Fargo's AI virtual assistant built with Google Cloud AI. Available free to all Wells Fargo mobile customers for account management, transaction search, and banking questions.
What It Does
Fargo helps Wells Fargo customers check account balances and transaction history, search for specific transactions, get answers to common banking questions, receive spending insights and summaries, navigate Wells Fargo products and services, and find information about fees and account features through natural language conversation within the mobile app.
What It Cannot Do
Fargo is exclusive to Wells Fargo customers and accessible only within the Wells Fargo mobile app. It cannot provide financial planning advice or execute complex transactions autonomously. Its knowledge is limited to Wells Fargo products and services.
Who Is It For
Wells Fargo customers who want a conversational alternative to navigating the banking app or calling customer service for routine account inquiries and information.
About Fargo
Fargo is Wells Fargo's AI virtual assistant launched in 2022 in partnership with Google Cloud's AI technology. It is designed to handle a wide range of customer service tasks through natural conversation, reducing the need to navigate complex menus or call customer support. Fargo can interpret questions asked in natural language and respond with relevant account information, transaction details, and guidance. It learns from interactions to improve its ability to understand customer intent. Fargo represents Wells Fargo's significant investment in AI-powered customer experience following broader industry trends toward conversational banking.
Pricing and Access
Included at no additional cost for all Wells Fargo mobile banking customers.
Platforms
How AI Works
LLM PoweredFounded
2022
Headquarters
San Francisco, USA
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