Erica
Bank of America
Your virtual financial assistant from Bank of America
Quick Answer
Erica is Bank of America's AI virtual assistant built into the mobile app. Available to all 40 million+ Bank of America mobile customers at no extra cost. Helps with account management, transactions, spending insights, and financial guidance.
What It Does
Erica helps Bank of America customers check balances and transaction history, search for specific transactions, receive alerts for unusual activity or duplicate charges, get credit score updates and insights, find information about products and services, receive proactive financial guidance and spending insights, schedule appointments, and navigate the Bank of America app through natural language commands.
What It Cannot Do
Erica is only available to Bank of America customers within the mobile app. It cannot be accessed as a standalone product. It cannot execute complex financial transactions autonomously or provide regulated financial advice. Its capabilities are limited to Bank of America products and services.
Who Is It For
Bank of America customers who want a conversational interface for managing their accounts and getting quick financial insights without navigating complex app menus or calling customer service.
About Erica
Erica is one of the most widely used bank AI assistants in the world with over 2 billion interactions since its 2018 launch and more than 40 million users. Built into the Bank of America mobile app, it uses a combination of natural language processing and predictive analytics to help customers manage their finances. Erica can answer questions about account balances and transactions, help users find specific charges, alert customers to unusual spending or duplicate charges, provide credit score insights, and offer proactive notifications about upcoming bills and potential savings opportunities. Erica represents Bank of America's commitment to AI-powered banking and has become a benchmark for bank virtual assistant development globally.
Pricing and Access
Included at no additional cost for all Bank of America mobile banking customers. Requires an active Bank of America account.
Platforms
How AI Works
HybridFounded
2018
Headquarters
Charlotte, USA